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I also called up Atom Customer care later to let them know that the movie isn't being played at this theater, (thinking at least I should inform them to verify the showtimes/availability of Aladdin 4D with you guys before selling anymore tickets, as tickets were still being sold on Atom for a 9.Mujan Park - Khamis, Khamis M- Book Movie Tickets | muvi Cinemas KSA عربي We were refunded for the tickets purchased, in a very unapologetic manner!! It was a very unprofessional thing to do. I feel that it was very IRRESPONSIBLE of the theater management for not letting the customers know that your theater did not get the movie rights and will not be playing the movie in 4D, as what i understand, you must have the details of the customers that book tickets online! On reaching the theater we were told that Regal Union Square Stadium 14 was not playing the movie at all. We drove from NJ to the City especially for this and had planned the entire evening around this. The trip to the theater for Aladdin 4D was a total bummer!! We had booked tickets through Atom for Aladdin in 4D for May 28th a week in advance. I WILL NEVER COME HERE AGAIN! The only reason I give 1 star is because the site will not allow you to post unless you give a star. This is the WORST experience I've ever had at any cinema, ruining the enjoyment of film I just watched and my evening going home. Once again, show let out, everyone was exiting, last show of the evening for particular film, theater was being cleaned, I walked to bench to simply change my shoes but nope, Regel Cinemas hire unqualified people with no type of customer service/ people skills. Had the staff member been trained properly, he would have observed and assessed the entire situation before approaching me.
Okay, so when and where is this EVER acceptable? I spoke to the manager to inform him of his staff's behavior and although the manager was very apologetic, it still was very disturbing that know REGAL CINEMAS would have such poorly trained, unprofessional people working for their company. The young man continued to argue and disrespect me while walking closer to me in my personal space. I informed him by saying, I was just changing my shoes, placed my items on sit in order for me to get myself situated so I can exit and go on with my evening, OH, AGAIN, PLEASE KEEP IN MIND, I WAS LEAVING THE THEATER NOT ENTERING. The terrible, poorly trained staff member approached me in an aggressive, nasty manner, telling me food isn't allowed and he has the right to look in my bag to search.
Well, it turned HORRIBE causing me to become anxious and very upset. Seems simple, not breaking any rules, a lady simply changing out of high heels, in PLAIN SIGHT, ALL CAN SEE because I'm leaving the theater and want to walk in flats.
I took container out, placed on the bench then placed my heels inside the brown bag, next, placed plastic container in my purse so I can carry my shoes in a separate bag(brown bag) and all other stuff in my purse. VERY DISAPPOINTING!!! STAFF MEMEBER WAS RUDE, UNPROFESSIONAL, POORLY TRAINNED, ARGUMENTATIVE AND DISRESPECTFUL! I just finished watching film (last show of the evening for that particular film) needed to change my shoes from heels to flats so, I placed my purse on the bench in sitting area located on side of theater, in plain sight of ALL, took a bag brown out of my purse which contained an EMPTY plastic container that I had in my purse upon arrival from lunch I had earlier that day.
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